DELIVERY INFORMATION

For deliveries within the UK, we use couriers such as FedEx or APC, who have long-standing reputations for reliability and quality of service. Standard Delivery is typically 1-2 working days.

Please note that times between placing an order and actual dispatch can vary depending on when the order was placed.

If you need products delivered quicker, for a small additional charge, orders placed before 1 pm can be delivered via NEXT WORKING DAY Delivery to most parts of the UK, although this depends on the courier service under different circumstances.

If you need your delivery before the weekend, then please make sure you place your order using the NEXT WORKING DAY Delivery no later than 1 pm on Wednesday.

We would also like to make you aware that our couriers DO NOT deliver at weekends or on Bank Holidays, so the NEXT WORKING DAY Delivery service is restricted to Monday-Friday only (excluding Bank Holidays).

Delivery cost for all Sample orders is FREE. Please note that we DO NOT offer the NEXT WORKING DAY Delivery service for SAMPLES. Most of our Samples are sent out via Royal Mail with a service of 2-4 working days for England & Wales. For other regions, please see the charts below.

Our shipping charges are calculated by weight in Kilos and will vary accordingly, please see the charts below.

Actual shipping charges will automatically calculate on checkout dependent on weight (KG’s) and service requested.

For a full breakdown of our delivery costs, please see the charts below.

DELIVERY QUOTES

DELIVERY REGIONS

DELIVERY WEIGHT (KG) PRICE (inc. VAT) TIMESCALE
SAMPLE ALL FREE 2-4 working days
FREE 0 – 1 FREE 1-2 working days
FREE 2 – 5 FREE 1-2 working days
FREE 6 – 25 FREE 1-2 working days
FREE 26+ FREE 1-2 working days
DELIVERY WEIGHT (KG) PRICE (inc. VAT) TIMESCALE
NEXT WORKING DAY 0 – 1 £3.95 1 working day
NEXT WORKING DAY 2 – 5 £4.95 1 working day
NEXT WORKING DAY 6 – 25 £8.95 1 working day
NEXT WORKING DAY 26+ £10.95 1 working day
DELIVERY WEIGHT (KG) PRICE (inc. VAT) TIMESCALE
SAMPLE ALL FREE 2-4 working days
PAID 0 – 25 £8.95 1-2 working days
PAID 26 – 50 £15.95 1-2 working days
PAID 51 – 100 £22.95 1-2 working days
PAID 101+ £0.54/Kg 1-2 working days
DELIVERY WEIGHT (KG) PRICE (inc. VAT) TIMESCALE
SAMPLE ALL FREE 3-5 working days
PAID 0 – 25 £17.95 3-5 working days
PAID 26 – 50 £25.95 3-5 working days
PAID 51 – 100 £29.95 3-5 working days
PAID 101+ £0.74/Kg 3-5 working days
DELIVERY WEIGHT (KG) PRICE (inc. VAT) TIMESCALE
SAMPLE ALL FREE 3-5 working days
PAID 0 – 10 £14.95 3-5 working days
PAID 11 – 25 £18.95 3-5 working days
PAID 26 – 50 £24.95 3-5 working days
PAID 51 – 100 £34.95 3-5 working days
PAID 101+ £0.64/Kg 3-5 working days

Unfortunately, as of 2021, we are no longer able to ship to this location.

DELIVERY WEIGHT (KG) PRICE (inc. VAT) TIMESCALE
SAMPLE ALL FREE 5-7 working days
PAID 0 – 5 £29.95 5-7 working days
PAID 6 – 10 £39.95 5-7 working days
PAID 11 – 25 £49.95 5-7 working days
PAID 26+ £1.95/Kg 5-7 working days
DELIVERY WEIGHT (KG) PRICE (inc. VAT) TIMESCALE
SAMPLE ALL FREE 2-4 working days
PAID 0 – 10 £14.95 2-4 working days
PAID 11 – 50 £22.95 2-4 working days
PAID 51 – 100 £34.95 2-4 working days
PAID 101+ £0.36/kg 2-4 working days

DELIVERY FAQ

If you have a question or a problem, it might be quicker for you to check our DELIVERY FAQ’s section before contacting us. We’ve tried to cover most issues, so your answer could be there.

Delivery Frequently Asked Questions

We try to pack items together so you’ll receive your whole order at the same time. However, it is quite possible that your items will arrive separately.

Don’t be too concerned if you’ve only received part of your order – the others will be on their way!

If you’ve not received part of your order and the estimated delivery has elapsed, please contact our Support Team.

Yes, this is the best option to avoid any delays in getting the product to you. All deliveries require a signature to confirm you’ve received your order correctly. However, we can instruct the courier to leave in a safe place if clear instructions are given at the time the order is placed.

Our Standard Delivery is the default option but we can provide faster delivery if required. All you have to do is just select the ‘Next Day Delivery’ option at the checkout. There is a small additional charge for this service over and above the standard option.

No. The day you place your order is not included as the first day. For example, if you place your order on a Monday our standard service of 2-4 days should mean your order is received no later than Thursday.

All the couriers we use request a signature when the product is delivered, which is standard practice. However, we appreciate this is not always possible and if you know you will not be in on the expected delivery date.

All of our couriers leave an ‘attempted delivery’ card and will often try and deliver to your immediate neighbours if you are not in. If this is not possible the card will have a contactable number for you to call and rearrange delivery.

We deliver Monday – Friday to most areas of the UK (except on Bank holidays).

We offer a delivery service to all mainland UK addresses (including Northern Ireland). We can also deliver to some UK islands. Please check on the delivery regions on this page. Higher delivery charges may apply to outlying areas and islands.

Unfortunately, our couriers don’t deliver at weekends, so the next day delivery service is restricted to Monday-Friday only. If you need your delivery before the weekend then please make sure you place your order, using the next day delivery service, no later than 1pm on Thursday.

Firstly, don’t worry as it may be that the product has been signed for by a neighbor and you haven’t been made aware. If you are concerned about the whereabouts of your order, please call us and we will contact the courier on your behalf to try to find out what has happened. Please note that we do everything we can to ensure our anticipated delivery times are met, but sometimes delays do occur due to traffic, accidents or unforeseen situations.

Unfortunately, as we mostly deal with liquids, now and again, although it is quite rare, they leak or get damaged in transit. If this happens, all we ask is you take a picture of the damaged item and send it to info@stonecare4u.co.uk and we will investigate the matter further with the courier. In the meantime, if the product is deemed unusable, we will offer a replacement FOC (Free Of Charge).

We will endeavor to assist you with changing the address prior to dispatch. Unfortunately, once your order is in transit with the courier, the delivery address cannot be changed.

Still have questions? ASK THE SUPPORT TEAM

Our team can answer questions you may have about delivery. We will endeavour to respond as quickly as possible.

You can Call Us or send us an email at info@patioperfect.co.uk or use the contact form and we’ll get back to you as soon as possible.

ASK THE SUPPORT TEAM

NEED HELP & ADVICE?

Find answers to any questions you might have about our products and application methods