DELIVERY INFORMATION

We Offer FREE STANDARD DELIVERY to England and Wales

Stonecare4u continues to grow to meet the needs of its customers, delivering products beyond expectation, anywhere in the UK.

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At Stonecare4u we aim to utilise the best delivery options available in terms of both cost and quality of service.

For deliveries within the UK, we use couriers such as FedEx or APC which have long-standing reputations of reliability and quality of service. Standard delivery is normally 2-3 days and overnight options (Next Working Day Delivery) are available at extra cost.

Please note that times between placing an order and actual dispatch can vary depending on when the order was placed. For orders received before 1 pm, we will endeavour to dispatch the same day.

Unfortunately, our couriers don’t deliver at weekends, so the next working day delivery service is restricted to Monday-Friday only. If you need your delivery before the weekend then please make sure you place your order, using the next working day delivery service, no later than 1 pm on Thursday.

Our shipping charges are calculated by weight in Kilos and will vary accordingly (please see charts below).

Actual shipping charges will automatically calculate on checkout dependent on weight (KG’s) and service requested (Standard Delivery or Next Working Day Delivery).

DELIVERY QUOTES

ENGLAND AND WALES

DELIVERY WEIGHT (KG) PRICE (inc. VAT) DURATION
Standard 0 – 1 FREE 2-3 working days
Standard 2 – 5 FREE 2-3 working days
Standard 6 – 25 FREE 2-3 working days
Standard 26+ FREE 2-3 working days
DELIVERY WEIGHT (KG) PRICE (inc. VAT) DURATION
Next Day 0 – 1 £3.95 Next working day
Next Day 2 – 5 £4.95 Next working day
Next Day 6 – 25 £8.95 Next working day
Next Day 26+ £10.95 Next working day

SCOTTISH LOWLANDS

DELIVERY WEIGHT (KG) PRICE (inc. VAT) DURATION
Standard 0 – 25 £8.95 2-3 working days
Standard 26 – 50 £15.95 2-3 working days
Standard 51 – 100 £22.95 2-3 working days
Standard 101+ £0.54/Kg 2-3 working days

SCOTTISH HIGHLANDS & ISLANDS

DELIVERY WEIGHT (KG) PRICE (inc. VAT) DURATION
Standard 0 – 25 £17.95 2-3 working days
Standard 26 – 50 £25.95 2-3 working days
Standard 51 – 100 £29.95 2-3 working days
Standard 101+ £0.74/Kg 2-3 working days

NORTHERN IRELAND

DELIVERY WEIGHT (KG) PRICE (inc. VAT) DURATION
Standard 0 – 10 £14.95 2-3 working days
Standard 11 – 25 £18.95 2-3 working days
Standard 26 – 50 £24.95 2-3 working days
Standard 51 – 100 £34.95 2-3 working days
Standard 101+ £0.64/Kg 2-3 working days

SOUTHERN IRELAND

DELIVERY WEIGHT (KG) PRICE (inc. VAT) DURATION
Standard 0 – 25 £19.95 2-3 working days
Standard 26 – 50 £29.95 2-3 working days
Standard 51 – 100 £39.95 2-3 working days
Standard 101+ £0.74/Kg 2-3 working days

CHANNEL ISLANDS – ALDERNEY

DELIVERY WEIGHT (KG) PRICE (inc. VAT) DURATION
Standard 0 – 10 £25.95 2-3 working days
Standard 11 – 25 £34.95 2-3 working days
Standard 26 – 100 £44.95 2-3 working days
Standard 101+ £0.54/Kg 2-3 working days

CHANNEL ISLANDS – GUERNSEY

DELIVERY WEIGHT (KG) PRICE (inc. VAT) DURATION
Standard 0 – 10 £25.95 2-3 working days
Standard 11 – 25 £34.95 2-3 working days
Standard 26 – 100 £44.95 2-3 working days
Standard 101+ £0.54/Kg 2-3 working days

CHANNEL ISLANDS – JERSEY

DELIVERY WEIGHT (KG) PRICE (inc. VAT) DURATION
Standard 0 – 10 £25.95 2-3 working days
Standard 11 – 25 £34.95 2-3 working days
Standard 26 – 100 £44.95 2-3 working days
Standard 101+ £0.54/Kg 2-3 working days

ISLE OF MAN

DELIVERY WEIGHT (KG) PRICE (inc. VAT) DURATION
Standard 0 – 5 £29.95 2-3 working days
Standard 6 – 10 £39.95 2-3 working days
Standard 11 – 25 £49.95 2-3 working days
Standard 26+ £1.95/Kg 2-3 working days

Isles of Scilly

DELIVERY WEIGHT (KG) PRICE (inc. VAT) DURATION
Standard 0 – 10 £25.95 2-3 working days
Standard 11 – 25 £34.95 2-3 working days
Standard 26 – 100 £44.95 2-3 working days
Standard 101+ £0.54/Kg 2-3 working days

ISLE OF WIGHT

DELIVERY WEIGHT (KG) PRICE (inc. VAT) DURATION
Standard 0 – 10 £14.95 2-3 working days
Standard 11 – 50 £22.95 2-3 working days
Standard 51 – 100 £34.95 2-3 working days
Standard 101+ £0.36/kg 2-3 working days

DELIVERY FAQ

If you have a question or a problem, it might be quicker for you to check our DELIVERY FAQ’s section before contacting us. We’ve tried to cover most issues, so your answer could be there.

Do I have to be in to sign for delivery?

Yes, this is the best option to avoid any delays in getting the product to you. All deliveries require a signature to confirm you’ve received your order correctly. However, we can instruct the courier to leave in a safe place if clear instructions are given at the time the order is placed.

I need my product fast, what can I do?

Our Standard Delivery is the default option but we can provide faster delivery if required. All you have to do is just select the ‘Next Day Delivery’ option at the checkout. There is a small additional charge for this service over and above the standard option.

Is the day I place my order classified as the first working day for deliveries?

No. The day you place your order is not included as the first day. For example, if you place your order on a Monday our standard service of 2-3 days should mean your order is received no later than Thursday.

Do I need to sign for delivery?

All the couriers we use request a signature when the product is delivered, which is standard practice. However, we appreciate this is not always possible and if you know you will not be in on the expected delivery date.

What happens if I’m not in to receive delivery?

All of our couriers leave an ‘attempted delivery’ card and will often try and deliver to your immediate neighbours if you are not in. If this is not possible the card will have a contactable number for you to call and rearrange delivery.

When do you deliver?

We deliver Monday – Friday to most areas of the UK (except on Bank holidays).

Do you deliver to my postcode?

We offer a delivery service to all mainland UK addresses (including Northern Ireland). We can also deliver to some UK islands. Please check on the delivery regions on this page. Higher delivery charges may apply to outlying areas and islands.

Do you deliver at weekends?

Unfortunately, our couriers don’t deliver at weekends, so the next day delivery service is restricted to Monday-Friday only. If you need your delivery before the weekend then please make sure you place your order, using the next day delivery service, no later than 1pm on Thursday.

What happens if my order does not arrive within the delivery time expected?

Firstly, don’t worry as it may be that the product has been signed for by a neighbor and you haven’t been made aware. If you are concerned about the whereabouts of your order, please call us and we will contact the courier on your behalf to try to find out what has happened. Please note that we do everything we can to ensure our anticipated delivery times are met, but sometimes delays do occur due to traffic, accidents or unforeseen situations.

What happens if my product arrives damaged or leaking?

Unfortunately, as we mostly deal with liquids, now and again, although it is quite rare, they leak or get damaged in transit. If this happens, all we ask is you take a picture of the damaged item and send it to info@patioperfect.co.uk and we will investigate the matter further with the courier. In the meantime, if the product is deemed unusable, we will offer a replacement FOC (Free Of Charge).

Can I change my delivery address after I placed an order?

We will endeavor to assist you with changing the address prior to dispatch. Unfortunately, once your order is in transit with the courier, the delivery address cannot be changed.

Still have questions? ASK THE SUPPORT TEAM

Our team can answer questions you may have about delivery. We will endeavour to respond as quickly as possible.

You can Call Us or send us an email at info@patioperfect.co.uk or use the contact form and we’ll get back to you as soon as possible.

ASK THE SUPPORT TEAM