Frequently Asked Questions

If I have ordered more than one item, will they arrive together or separately?

We try to pack items together so you’ll receive your whole order at the same time. However, it is quite possible that your items will arrive separately.

Don’t be too concerned if you’ve only received part of your order – the others will be on their way!

If you’ve not received part of your order and the estimated delivery has elapsed, please contact our Support Team.

How long does Essential Patio Perfect take to work?

Essential Patio Perfect is formulated to deliver perfect cleaning results in just 2 hours. You can of course leave Essential Patio Perfect for longer, it will keep working and give an even stronger, more powerful finish, but 90 minutes is the minimum we recommend to leave the cleaner in contact with the stone surface.

Will Essential Patio Perfect damage my lawn?

Essential Patio Perfect has, amongst other compounds, an active biocide – this destroys organic vegetation such as weeds and moss between slabs or pavers. When you apply Essential Patio Perfect to patios or pathways next to grass or similar vegetation, you must ensure you thoroughly wash away the cleaner at the end of the process.

Dowsing lawn and other areas with clean fresh water will dilute away the remaining cleaner and whilst it may temporarily lighten the grass, it will regain it’s natural colour shortly afterwards.

Why should I apply Patio Sealer after cleaning?

Essential Patio Perfect strips back all the grime, dirt and encrusted matter from your stone surfaces, essentially giving you a blank canvas. The clean effect will last but ultimately with the passage of time grime and seasonal dirt will return.

By applying the Essential All Stone Sealer Colour Boost immediately after cleaning, you can seal in the clean, pristine finish. A protective barrier will prevent grime and dirt from sinking into the stone, so providing a cleaner, more durable finish. Cleaning new dirt will be much easier as it will be sitting on top of the stone surface and won’t have sunk into the top layer of the patio/driveway/path.

What surface area will Essential Patio Perfect cover?

A standard 5 Litre bottle should be usually applied with a dilution ratio of 1:1, so a bottle gives you 10 litres of cleaning solution. When applied with a pressure sprayer, you will have up to 50m² of coverage area.

My patio is not completely clean after using Essential Patio Perfect?

Essential Patio Perfect will restore outdoor stone surfaces to a greatly improved condition, regardless of the age and state of the stone. However, hard, encrusted matter such as black lichen will require a bit more effort as it will have become deeply embedded into the stone. If you have a lot of aged, hard lichen or black spots, we recommend that you keep an amount of cleaner back when you apply the solution (see below).

We recommend using a pressure washer when washing away the cleaner for heavily aged / dirty patios. The pressure will lift up the lichen and other stubborn materials that will have been loosened by Essential Patio Perfect.

For perfectionists, if you find that some black marks or tough lichen remains: a second, NEAT application using the saved over cleaning solution followed by another pressure wash will really eliminate all traces and give you a ‘good as new’ finish.

Can I use Essential Patio Perfect on walls or roofs?

Essential Patio Perfect can be used on outdoor stone surfaces, whether horizontal or vertical. If using Essential Patio Perfect on roof areas, be careful of spray and spillage and rinse off thoroughly with clean water.

As a general rule, we recommend that you try a small inconspicuous area before any application to your stone surfaces, regardless of the location.

Essential Patio Perfect smells a bit like bleach?

Essential Patio Perfect comprises 4 key components, including a powerful biocide that eliminates organic matter from stone surfaces. It also uses a chlorine type agent (at a much higher concentration than domestic products) and this give it the familiar smell. If you are curious pour some regular household bleach on your patio and then pour some Essential Patio Perfect next to it – you will see the difference immediately!

Still have questions? ASK THE SUPPORT TEAM

Our team can answer questions you may have concerning the application of our cleaners, sealants and maintenance products. We will endeavour to respond as quickly as possible.

You can Call Us or send us an email at [email protected] or use the contct form and we’ll get back to you as soon as possible.

ASK THE SUPPORT TEAM

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If your issue can be explained visually, why not send us your photos?

Simply drop us a line via our email [email protected] or use Send Photos page and we’ll get back to you as soon as possible.

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